Guiding principles
Measure
Focus on outcomes and adjust strategy as the territory changes.
Advocate
Know what people need. Do right by them.
Collaborate
Work together, making space for all perspectives and ideas.
Orient
Understand the business goals. Align the work and strategy.
Portfolio
A chatbot for agents and members
Natural language processing combined with artificial intelligence improves the speed and accuracy of interaction
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Fostering independence and collaboration to make digital sites accessible
Digital Accessibility Central builds empathy, skills and knowledge
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Revitalizing a time-honored brand for today
Reinvigorating a nonprofit with the same spirit that got it started
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An integrated marketing communication plan for a new book
Envisioning a new audience to help a growing nonprofit expand its reach and donor base.
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Reimagining population health management, one step at a time
Data analytics combine intelligent insights with member outreach to close gaps in care
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Musings
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