Focus on outcomes and adjust strategy as the territory changes.
Know what people need. Do right by them.
Work together, making space for all perspectives and ideas.
Understand the business goals. Align the work and strategy.
A chatbot for agents and members
Natural language processing combined with artificial intelligence improves the speed and accuracy of interactionContinue reading "A chatbot for agents and members"
Fostering independence and collaboration to make digital sites accessible
Digital Accessibility Central builds empathy, skills and knowledgeContinue reading "Fostering independence and collaboration to make digital sites accessible"
Revitalizing a time-honored brand for today
Reinvigorating a nonprofit with the same spirit that got it startedContinue reading "Revitalizing a time-honored brand for today"
An integrated marketing communication plan for a new book
Envisioning a new audience to help a growing nonprofit expand its reach and donor base.Continue reading "An integrated marketing communication plan for a new book"
Reimagining population health management, one step at a time
Data analytics combine intelligent insights with member outreach to close gaps in careContinue reading "Reimagining population health management, one step at a time"
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