Focus on outcomes and adjust strategy as the territory changes.
Know what people need. Do right by them.
Work together, making space for all perspectives and ideas.
Understand the business goals. Align the work and strategy.
Natural language processing combined with artificial intelligence improves the speed and accuracy of interactionContinue reading "A chatbot for agents and members"
Digital Accessibility Central builds empathy, skills and knowledgeContinue reading "Fostering independence and collaboration to make digital sites accessible"
Reinvigorating a nonprofit with the same spirit that got it startedContinue reading "Revitalizing a time-honored brand for today"
Envisioning a new audience to help a growing nonprofit expand its reach and donor base.Continue reading "An integrated marketing communication plan for a new book"
Data analytics combine intelligent insights with member outreach to close gaps in careContinue reading "Reimagining population health management, one step at a time"